Account Manager – Fresh-Cut Flower Industry | Miami, Florida
Full time @Pollen Tallent in Manager Shortlist Email JobJob Detail
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Location Miami, Florida
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Offered Salary Competitive compensation based on experience.
Job Description
Location: Miami, Florida, USA
Work Arrangement: Onsite
Employment Type: Full-Time
About the Opportunity
Based in the Miami area, this position offers the opportunity to join a well-established fresh-cut flower company with an outstanding reputation for quality, exceptional customer service, and long-standing relationships throughout the floral industry. The company has built its success by delivering premium floral products, maintaining strong partnerships with growers, and providing customized solutions to wholesale, retail, and mass market customers across North America.
The selected candidate will become part of a collaborative and customer-focused team, serving as a trusted partner to existing customers while identifying opportunities to strengthen relationships and grow business. This role plays a key part in ensuring customers receive outstanding service, effective communication, and floral solutions that support their business objectives.
This is an excellent opportunity for a relationship-driven sales professional looking to build a long-term career with a respected floral organization. The position offers the chance to work closely with customers, growers, procurement, operations, and logistics teams while contributing directly to the company’s continued growth and success.
The role is ideal for professionals seeking to advance their careers in floral account management, customer success, fresh-cut flower sales, business development, and wholesale floral sales.
Pollen Talent, a specialized recruiting and talent-support company serving the global floral industry, is supporting a leading fresh-cut flower company in its search for an experienced Account Manager for this confidential opportunity. Pollen Talent manages the recruitment process on behalf of the hiring company and maintains the utmost confidentiality for all applicants throughout the hiring process.
Key Responsibilities
- Manage and grow a portfolio of existing customer accounts while identifying opportunities to expand business.
- Build long-term relationships by serving as the primary point of contact for assigned customers.
- Understand customer needs and recommend floral products and programs that align with their business objectives.
- Prepare pricing proposals, quotations, and product recommendations.
- Coordinate with Procurement, Operations, Inventory, and Logistics teams to ensure accurate and timely order fulfillment.
- Monitor customer satisfaction and proactively resolve issues to maintain exceptional service levels.
- Identify new business opportunities within existing accounts and develop new customer relationships.
- Collaborate with Sales leadership to achieve revenue, margin, and customer retention goals.
- Maintain accurate account records, forecasts, and sales activity within CRM systems.
- Stay informed on market trends, flower availability, seasonal products, and pricing to provide valuable guidance to customers.
- Participate in customer meetings, industry events, and trade shows as needed.
Required Qualifications
- Minimum of 3–5 years of experience in Account Management, Sales, Business Development, or Customer Success.
- Previous experience within the fresh-cut flower industry is strongly preferred.
- Proven ability to build and maintain long-term customer relationships.
- Strong sales, negotiation, and communication skills.
- Excellent organizational and time management abilities.
- Experience managing multiple customer accounts simultaneously.
- Proficiency with Microsoft Office, particularly Excel.
- Experience using CRM or ERP systems.
- Strong problem-solving skills with a customer-first mindset.
- Fluent English required.
- Spanish proficiency is highly preferred.
Preferred Experience
- Experience working with wholesale floral distributors, importers, growers, or bouquet manufacturers.
- Knowledge of flower varieties, seasonality, quality standards, and floral programs.
- Experience serving supermarket, wholesale, retail florist, or mass market customers.
- Familiarity with inventory planning and order management.
- Existing relationships within the floral industry are a plus.
About the Hiring Company and Opportunity
The hiring company offers:
- Competitive compensation based on experience.
- Performance-based commission and incentive opportunities.
- Comprehensive benefits package.
- Paid vacation and holidays.
- Professional development and career advancement opportunities.
- A collaborative and supportive team environment.
- The opportunity to work with a respected leader in the fresh-cut flower industry serving customers across North America.
If You’re the Right Fit
If you are a customer-focused sales professional who enjoys building long-term relationships, delivering exceptional service, and helping customers grow their business, this could be an excellent next step in your career.
If your experience aligns with this confidential opportunity, we encourage you to apply. Qualified candidates will be contacted confidentially by the Pollen Talent recruiting team regarding the next steps.
