Mass Market Account Manager – Fresh-Cut Flower Industry | Miami, Florida
Full time @Pollen Tallent in Growers , in Management , in Mass Market , in Sales , in Wholesale Shortlist Email JobJob Detail
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Location Miami, Florida, USA
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Offered Salary Competitive compensation based on experience.
Job Description
Location: Miami, Florida, USA
Work Arrangement: Onsite
Employment Type: Full-Time
About the Opportunity
Based in the Miami area, this position offers the opportunity to join a well-established fresh-cut flower company with a strong reputation for quality, innovation, and exceptional customer service. The company partners with leading growers throughout Latin America and serves some of North America’s largest retail organizations through customized floral programs and reliable supply chain solutions.
The selected candidate will become part of an experienced commercial team responsible for managing strategic customer relationships within the Mass Market channel. This role will focus on maintaining and growing partnerships with large national and regional retail organizations, ensuring exceptional customer service while collaborating internally to deliver successful floral programs throughout the year.
This is an outstanding opportunity for an experienced account management professional who enjoys working with high-volume customers, managing complex business relationships, and contributing to the continued growth of a respected company in the fresh-cut flower industry.
The position is ideal for professionals seeking to advance their careers in mass market account management, floral sales, key account management, customer success, and fresh-cut flower business development.
Pollen Talent, a specialized recruiting and talent-support company serving the global floral industry, is supporting a leading fresh-cut flower company in its search for an experienced Mass Market Account Manager for this confidential opportunity. Pollen Talent manages the recruitment process on behalf of the hiring company and maintains the utmost confidentiality for all applicants throughout the hiring process.
Key Responsibilities
- Manage and strengthen relationships with assigned Mass Market retail accounts, serving as the primary point of contact for key customers.
- Develop a thorough understanding of each customer’s business objectives, merchandising strategies, and seasonal floral programs.
- Identify opportunities to increase sales, expand product offerings, and grow existing accounts.
- Collaborate closely with Procurement, Operations, Logistics, Inventory, and Quality Assurance teams to ensure successful execution of customer programs.
- Coordinate product availability, pricing, forecasts, promotions, and order fulfillment to meet customer expectations.
- Lead regular business reviews with customers to evaluate performance, identify opportunities, and develop long-term growth strategies.
- Monitor sales performance, margins, and account profitability while ensuring customer satisfaction.
- Resolve customer concerns quickly and effectively while maintaining strong business relationships.
- Develop accurate sales forecasts and communicate anticipated demand to internal teams.
- Analyze market trends, seasonal demand, and competitive activity to recommend strategic initiatives.
- Support holiday planning and execution for key floral seasons, including Valentine’s Day, Mother’s Day, Thanksgiving, Christmas, and Easter.
- Maintain accurate customer records, forecasts, and account activity using CRM and internal systems.
Required Qualifications
- Minimum of 5 years of experience in Account Management, National Accounts, Key Account Management, or Business Development.
- Previous experience managing high-volume retail or Mass Market customer accounts.
- Experience within the fresh-cut flower industry is strongly preferred.
- Proven ability to build and maintain long-term relationships with large, multi-location customers.
- Strong commercial acumen with experience managing pricing, margins, and customer profitability.
- Excellent negotiation, communication, and presentation skills.
- Strong analytical and forecasting abilities.
- Advanced Microsoft Excel skills.
- Experience using CRM and ERP systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Fluent English required.
- Spanish proficiency is highly preferred.
Preferred Experience
- Experience working with floral importers, growers, wholesalers, or bouquet manufacturers.
- Knowledge of fresh-cut flower varieties, seasonality, quality standards, and supply chain operations.
- Experience supporting national retail floral programs.
- Familiarity with inventory planning, forecasting, and promotional planning.
- Existing relationships within the Mass Market floral industry are highly valued.
- Experience collaborating across Procurement, Sales, Operations, and Logistics teams.
About the Hiring Company and Opportunity
The hiring company offers:
- Competitive compensation based on experience.
- Performance-based bonus and incentive opportunities.
- Comprehensive benefits package.
- Paid vacation and holidays.
- Opportunity to work with an established leader in the fresh-cut flower industry.
- Collaborative, customer-focused, and entrepreneurial work environment.
- Career development opportunities within a growing international organization.
- Exposure to strategic customer partnerships, international sourcing, and some of the largest retail floral programs in North America.
If You’re the Right Fit
If you are an experienced account management professional who enjoys building strategic customer partnerships, managing complex retail accounts, and collaborating across multiple business functions, this could be an outstanding next step in your career.
If your experience aligns with this confidential opportunity, we encourage you to apply. Qualified candidates will be contacted confidentially by the Pollen Talent recruiting team regarding the next steps.
