Flower Shop Manager Job Description

A Flower Shop Manager is a leadership role responsible for overseeing daily operations of a flower shop, including staff supervision, inventory management, customer service, and sales. This role is ideal for individuals seeking leadership positions within flower shop jobs, floral industry careers, or those with experience in floral jobs hiring.

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What is a Flower Shop Manager?

A Flower Shop Manager oversees the business and creative operations of a flower shop. They are responsible for staff management, product ordering, merchandising, budgeting, and ensuring customer satisfaction.

This role blends management, customer service, and floral expertise—making it a perfect career choice for individuals passionate about flowers and skilled in retail operations.

Many professionals in this role advance their careers into broader roles within the floral industry, such as wholesale buying, floral consulting, or multi-location retail management.

What does a Flower Shop Manager do?

The Flower Shop Manager supervises daily shop operations, including floral design quality, sales performance, and customer service standards. They lead the team to meet revenue goals, organize seasonal promotions, and manage shop inventory.

This position often involves hiring and training staff, coordinating floral deliveries, and resolving customer concerns. It’s a high-responsibility role ideal for those interested in floral jobs hiring, flower shop jobs, and retail floral management.

Flower Shop Manager Responsibilities Include:

  • Managing the daily operations of the flower shop
  • Hiring, training, and supervising floral designers and sales associates
  • Monitoring and managing inventory, including ordering flowers and supplies
  • Overseeing floral displays, merchandising, and in-store promotions
  • Setting and tracking sales targets and budgets
  • Ensuring exceptional customer service in person, online, and over the phone
  • Managing cash flow, POS systems, and financial reporting
  • Coordinating with flower wholesalers and suppliers for product sourcing
  • Planning for seasonal events and high-traffic holidays
  • Handling escalated customer complaints or special requests

Job Brief

We are looking for an experienced and organized Flower Shop Manager to lead our retail floral team.

In this role, you will oversee daily shop operations, ensuring smooth workflows, excellent customer service, and strong sales performance. You’ll supervise floral designers and sales staff, manage inventory, and handle supplier relationships.

If you have a passion for flowers, experience in retail management, and a knack for leadership, this is a great opportunity to advance your career in the flower industry.

Responsibilities

  • Supervise, schedule, and train shop employees
  • Manage shop inventory and place flower and supply orders
  • Maintain visual merchandising standards for floral displays
  • Develop and implement sales strategies and marketing promotions
  • Handle financial operations, including payroll, POS reconciliation, and budgeting
  • Foster positive customer relationships and address concerns promptly
  • Collaborate with floral designers on product offerings and trends
  • Organize logistics for floral deliveries and event setups

Requirements and Skills

  • Proven experience in flower shop jobs, retail management, or floral sales jobs
  • Strong leadership and staff management skills
  • Customer service excellence with strong problem-solving abilities
  • Knowledge of floral design, flower care, and industry trends
  • Budgeting, scheduling, and inventory management experience
  • Familiarity with POS systems and basic computer skills
  • Ability to work flexible hours, including weekends and holidays
  • Strong communication and organizational skills

Frequently Asked Questions

A Flower Shop Manager oversees daily shop operations, manages staff, handles inventory and ordering, and ensures excellent customer service and strong sales.

Key skills include leadership, customer service, inventory management, budgeting, floral design knowledge, and problem-solving.

You can explore available flower shop jobs near you on Pollen Talent’s Job Listings.

Most employers prefer candidates with prior floral design, sales, or retail management experience for this role.