Floral Sales Associate Job Description

A Floral Sales Associate plays a key role in the customer experience at floral shops and flower retailers. They assist customers with purchasing flowers, plants, and floral arrangements while also managing transactions, handling inventory, and supporting sales goals. This role is ideal for individuals interested in floral sales jobs, flower shop jobs, or those looking to grow within the floral industry careers.

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What is a Floral Sales Associate?

A Floral Sales Associate is the face of a flower shop or floral department, helping customers select floral products and providing personalized recommendations. These professionals are essential in driving floral shop sales by assisting walk-in customers, answering phone and online inquiries, and processing orders for delivery or pickup.

Floral Sales Associates often work in flower shops, grocery floral departments, or wholesale flower businesses, where they combine customer service with basic floral care and merchandising duties.

This is a great starting role for those interested in floral jobs hiring, flower shop jobs near me, or careers in the flower industry.

What does a Floral Sales Associate do?

Floral Sales Associates are responsible for greeting customers, processing sales, maintaining floral displays, and keeping the shop environment welcoming and organized. In many shops, they also assist with simple floral arrangements, order packaging, and local deliveries.

This role involves a mix of customer service, product knowledge, and retail operations—all crucial for growing a career in floral sales or shop management.

Floral Sales Associate responsibilities include:

  • Greet and assist customers in selecting flowers, plants, and gift items
  • Processing orders for in-store purchases, phone orders, and online sales
  • Offering product recommendations based on customer needs and budgets
  • Maintaining clean, attractive floral displays and refrigerated cases
  • Assisting with inventory management and supply restocking
  • Handling cash, credit cards, and digital payment transactions
  • Packaging floral arrangements for delivery or pickup
  • Supporting sales promotions, holiday events, and seasonal displays

Job Brief

We are seeking a friendly and motivated Floral Sales Associate to join our growing flower shop team.

In this customer-focused role, you’ll help shoppers select floral arrangements, plants, and gifts, ensuring a positive shopping experience from start to finish. You’ll also assist with merchandising, order fulfillment, and basic floral prep.

This role is ideal for someone who enjoys interacting with customers, has a passion for flowers, and is interested in building a career in floral sales or retail management.

Responsibilities

  • Welcome customers and assist with floral purchases and gift selections
  • Process orders in-store, over the phone, and online
  • Provide expert product knowledge and care tips for flowers and plants
  • Organize and replenish shop displays and inventory
  • Prepare orders for delivery and assist with packing and presentation
  • Handle all payment transactions accurately and securely
  • Contribute to sales growth through excellent service and upselling techniques
  • Participate in seasonal store activities and marketing efforts

Requirements and Skills

  • Previous retail, customer service, or floral sales experience preferred
  • Friendly, approachable, and customer-focused attitude
  • Strong communication skills and a passion for flowers and plants
  • Basic knowledge of floral care and arrangement (training provided)
  • Ability to stand for extended periods and lift light to moderate weight
  • Flexibility to work weekends, holidays, and peak floral seasons
  • Familiarity with POS systems and basic computer skills is a plus

Frequently Asked Questions

A Floral Sales Associate assists customers with choosing flowers, plants, and gifts, processes orders, maintains floral displays, handles transactions, and supports daily shop operations.

Key skills include customer service, product knowledge, basic floral care, communication, merchandising, and the ability to handle sales transactions. Familiarity with POS systems is also helpful.

While prior floral or retail experience is preferred, many flower shops offer on-the-job training for floral product care, arrangement basics, and customer service techniques.

Floral Sales Associates work in flower shops, grocery floral departments, garden centers, and wholesale floral markets, assisting with sales and customer service.

You can explore floral sales associate job openings near you on Pollen Talent’s Job Listings.

Yes! This role is an excellent entry point into the floral industry and can lead to career growth in floral design, retail management, or wholesale floral sales.